Downed power line creates dangerous situation

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Barbara West's power line looks better now, but that was definitely not the case Wednesday.

"Yesterday, I got a phone call from my neighbor and he said, 'Hey your power line is down.'"

That's because winds gusting more than 60 miles per hour left one power line dangling in her front yard. She called Westar, which sent out a crew early Thursday.

"They said that was not a power line down that, that was a cable line," Barbara says.

But she persisted, so Westar sent out a second crew. That crew confirmed it was indeed a power line.

Westar apologized for what it calls a miscommunication.

"We sincerely apologize. We are always striving to give the best customer service we can,” said Westar Energy Media Communications Manager Gina Penzig. "We appreciate being able to serve her and look forward to being able to get this resolved."

Westar temporarily put the line up, but a spokesperson says if there's damage to the box where it's connected to your property, it's the homeowner's responsibility to hire a private electrician for repairs there.