Wichita drivers license office to reopen Thursday

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WICHITA, Kan. (KAKE) -

The Kansas Department of Revenue says the Twin Lakes drivers license and tax office will reopen Thursday after being closed for two days.

The closure has created inconvenience for many customers.

"I've been trying to come up here and get my medical card attached to my CDL and the computers have been down," Danny Magby said.

A KDOR spokesperson says a problem with the AT&T Internet service forced the state to close the Wichita office Tuesday and Wednesday. Everyone was re-directed to the Andover and Derby offices for help.

"They're busy here, today. They're going slow," Derby DMV customer Hayley Vineyard said. "The computers are slow."

Customers tell KAKE News the Derby location was so busy Tuesday that people were turned away, and the wait was more than three hours.

"It's a very big inconvenience and it's ridiculous that it's happening," customer Phyllis Smith said.

This isn't the first time the Wichita office has had to close because of outages. We contacted AT&T and asked why it keeps happening, and what it will take for a permanent fix.

An AT&T spokesperson declined to answer our questions and would only say the company worked with the customer to solve the issue.

A KDOR spokesperson released the following statement:

The Division of Vehicles and the IT staff at KDOR work very hard to ensure continuity of service every single day and we very much appreciate the public’s patience as we work with the service provider to restore service.