Man buys Maserati SUV from Carvana for wife's birthday, then learns it's stolen
MOORE COUNTY, N.C. (KAKE) -- A Army veteran in North Carolina bought an SUV for more than $68,000 only to learn months later that the vehicle was stolen.
WTVD reports Jason Scott purchased a Maserati from Carvana in November as a birthday gift for his wife. Everything was fine until Scott went to get the car serviced at the Maserati dealership last month.
"That's when they found out that the vehicle was stolen," Scott said.
The paperwork from Carvana said the car is a 2021 model, but during service the technician discovered parts of the car did not match the year of the VIN. After further investigation, they found out the car is not a 2021 model, but instead a 2017.
"When they check the VIN number on the chassis, that's when they saw that it was a stolen vehicle," Scott said. "VIN on the car on the window and the car door was different."
Police questioned Scott. After he showed proof he bought the Maserati from Carvana, he was free to go. The the vehicle was impounded and Scott promptly called Carvana.
"She said, 'Well, we can't trade the vehicle back in until you bring the vehicle back.' I said I can't bring the vehicle back. I said the police have the vehicle."
Scott said he provided the police report to Carvana to show he couldn't return the car. He also wanted his down payment and two car payments returned.
"They wasn't responding back to anything at all," Scott said,
Carvana the local ABC affiliate that due to pending litigation, they can't comment.
Scott's attorney sent Carvana a letter with his demands, which were $1 million dollars in compensation for losses, both financially and reputationally, and a public apology. Carvana did send a letter in response to Scott's attorney. It said that Carvana denied any prior knowledge that the vehicle was stolen when they purchased it and apologized for his experience. The letter also stated a customer advocate with Carvana told Scott they would refund the money he had already applied to the purchase or he could swap into another vehicle of his choice.
"I know they say they have 150-point inspections. I want them to have 151. Check to see if the vehicle is stolen. The last thing I want anybody to do is to get caught late at night on some strange road in the backcountry and they can't verify it and they look at that person as a criminal," Scott said.
The North Carolina Attorney General's office is suing Carvana. It has 130 complaints against the company.
Carvana has released a statement to KAKE saying:
"When Carvana acquired this vehicle, someone had taken sophisticated criminal steps to steal and alter the vehicle and we’re taking all the necessary steps to make it right for our customer in this rare instance."