The Cold Weather Rule, which was designed to help Kansans who are behind on their utility payments avoid disconnection during the winter months, begins Tuesday, November 1.  

The KCC encourages Kansans who are past-due on their utility bills and at risk for disconnection to prepare for the colder weather by contacting their utility company to make the necessary payment arrangements.

Under the rule, utility companies are prohibited from disconnecting a customer's gas or electric service when temperatures are forecast to be at or below 35 degrees over the next 24 hours.

Utility companies are also required to offer a 12-month payment plan to allow consumers to maintain or re-establish utility service. Any residential customer with a past due balance will qualify for payment arrangements under the Rule. However, it is the customer's responsibility to contact the gas or electric company to make those arrangements.

Payment plan terms to maintain or restore service require that customers agree to pay 1/12th of the total amount owed, 1/12th of the current bill, the full amount of any disconnection or reconnection fee, plus any applicable deposit to the utility. The remaining balance must be paid in equal payments over the next 11 months, in addition to the current monthly bill.

The Cold Weather Rule remains in effect through March 31, 2023.

More information about the Cold Weather Rule can be found here. Kansans may also contact their local utility company or the KCC's Office of Public Affairs and Consumer Protection at (800) 662-0027.