WICHITA, Kan. (KAKE) - It's a problem KAKE News investigated in February – a local trash company leaving customers with piles of trash for weeks.

At that time, the owner told us it would be fixed within a matter of weeks.

But here we are seven months later, and our phones are still ringing off the hook.

"When you see [the trash] there, and you see it all over, the first thing you're going to say is man, get them people out of here. They're running the community down," said Ronald Guiden, embarrassed by the big pile of trash building up in his driveway for weeks.

And sure enough, the name on the side of the can – Best Value Services.

"The trash company itself is having problems," said Guiden.

And he's not the only one.

Between the calls to our newsroom and multiple posts on social media, it was time to follow up with owner Solomon Tafesse.

"There's no ifs, ands or buts about it. There is a driver shortage, parts shortage, mechanic shortage, and small businesses like mine is really having a hard time to compete," said Tafesse.

Tafesse says of his 5,000 customers, his team is staying on top of it for the most part. But missing just one day will leave nearly 300 people without service, and he says it adds up fast.

"We have lost a lot of customers because we couldn't service them. We'll continue to strive to fix the problem. I mean, things will get better, when it gets better everywhere," said Tafesse.

Tafesse says while he hopes customers will stick it out, he has no contracts, and you can cancel anytime, but that he's working tirelessly to solve the delays.

It's something Guiden says he wishes the city would help with.

"I believe that in part that the trash company is doing what they can, but I believe in part that the mayor's office has to appropriate money to deal with these issues today," said Guiden.

Another concern we've heard is the company still making people pay after canceling the service. Tafesse tells us billing stops the day you cancel, but they just wait until the can is picked up to issue you any prorated refund they owe you.