Long lines, five hour wait times at the two Sedgwick County tag offices

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Lines wrapped around Sedgwick County's two tag offices Friday, and one after another, the people kept coming.

"Five hours at the tag office," said one customer.

If you tried to check in on your phone ahead of time, you'd see a message telling you the office had already reached its maximum capacity. 

Customer, Charlottle Mercer, had already been waiting almost four hours when we met her. As we talked, her phone went off, giving her an update on her wait time. 

"I have 261 people ahead of me. Still a 300 minute waiting time," says Mercer. 

And across town, the story was the same. 

"On East Kellogg, it's a nightmare. It's way worse than this," says customer, Jim Maske.

The county says lines are always long at the end of the month, but customers we spoke to say Friday was anything but typical, even saying employees working inside were shocked by the wait times. 

We also asked if there would be any grace period for residents who have still not renewed tags. The county said in part, "There is no grace period for residents who have still not renewed tags...the people who are waiting today had 45 days to renew."

A customer responded by saying, "You have people that are on budgets, so sometimes they have had to wait until the end of the month to renew their tags," says Amy McClintock.

The tag office in Derby was closed last December, leaving Sedgwick County with two agencies.

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