Residents asking if water letter is a scam

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Augusta, Kan. -- Augusta area resident Virgie Harrison opened her letter from HomeServe USA and thought it could be either a scam or a request to sell her insurance.

It turns out to be neither.

Harrison says, "It was telling me my water line wasn't protected from Augusta and from underneath the house and if anything went wrong I was going to have great big ole bills to pay."

Harrison gets her water from Butler County Rural Water District number 5. Workers in the district's Benton office say they've received several calls from their customers asking about the letter.

KAKE news contacted HomeServe Senior Vice President Myles Meehan. Mehaan says HomeServe is a provider of emergency home repair service plans.

Mehaan says, "So think of it as like emergency road service for your house. So we provide the insurance for the cost and also the repair to water lines, sewer lines, heating and air conditioning equipment, water heaters, inside the home plumbing, electrical systems and gas piping."

Mehaan says they have well over a million customers nationwide and 26,000 in Kansas, mainly in Johnson County.

The Better Business Bureau tells KAKE news HomeServe is a legitimate company.

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