Is computer fix-it software necessary?

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Winfield, Kan. -- If you've surfed the web very long you've probably noticed the pop-up ads on your computer claiming fixes for anything and everything about your computer and making it run faster.

But Kevin McClung, the owner of KPM Computer Solutions, in Winfield, advises us to be wary of those claims.

McClung did an experiment in the store. He built a new computer and installed new, out of the package, Microsoft Windows operating system software.

Upon connecting the computer to the internet for the first time he navigates to "PCMatic.com". PC Matic is owned by PC Pit Stop of Sioux City, Iowa.

PC Matic software claims to do computer maintenance ensuring your computer will run at its peak and provide maximum security.

McClung downloads PC Matic's free computer check to see if the software will say his new computer needs fixes.

It does. PC Matic says the computer needs 15 fixes.

McClung says, "It's telling me I have some settings I need to change, internet settings, startup programs."

He says, "But it is kind of interesting on a clean load of windows, on a computer that's never really been connected to the internet it's going to be $50 for me to fix their problems."

McClung questions the necessity of the software's fix claims. He also says anyone can change the suggested computer settings.

McClung says, "I'm not going to trust a company that tells me I've got problems when I know for a fact this computer has zero problems."

He suggests people use a local store or find a technician they trust with their computer questions instead of using the software from those pop-up ads on their computer screens.

He says if the downloaded software can suggest 15 fixes to a brand new computer and operating system the consider what it might suggest for an older computer.


On Tuesday, PC Matic issued the following response:

PC Matic is developed and supported by PC Pitstop, LLC - a reputable company that has been in business for more than 15 years.

PC Matic is offered as free download that provides a full diagnostic scan and diagnostic report - at no cost. The recommended fixes are based on our extensive experience with PC troubleshooting and industry best practice.

As has been well documented, even brand new PCs right of the box are not always optimized for peak performance or maximum security.

The PC Matic diagnostic scan looks for opportunities to optimize each system - including an analysis of the following:

-Out dated drivers
-Potential registry adjustments to optimize system & internet speed
-Opportunities to configure Windows services to give the best possible performance
-Unnecessary start up applications
-Hard disk fragmentation
-Pre-installed applications that require security patches
-Bloatware, toolbars, adware and more.

Issues like these can threaten the performance, stability, speed and security of a PC -- even a brand new PC.

We readily acknowledge that free alternatives to our products exist and offer links to these tools through our large network of forums, newsletters and libraries.

However, PC Matic customers all over the world have come to prefer the automated maintenance & fixes that are included as part of the $49.99 annual subscription.

We also welcome the opportunity to respond directly to the specific scan results Mr McClung encountered.

In addition - PC Pitstop currently maintains an A+ rating with the Better Business Bureau (the BBB's highest possible rating). Better Business Bureau review

Of the 8 complaints mentioned on air -- all have been resolved to the satisfaction of the customer and Better Business Bureau and now closed.


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