Friday, February 6, 2009

Attorney General Steve Six today warned Kansans of a vishing scam disguised as an offer to lower credit card interest rates. Consumers have contacted the Attorney General's Office complaining of a caller claiming to be from a company called Card Services, asking them to enter their credit card number to see if they qualify for a better rate. This is simply an attempt by thieves to steal credit card numbers.

In the phone call, consumers are led to believe they're being contacted by their credit card company. They are then asked to dial a number, usually 9, if they are interested in getting a lower interest rate. In a scam like this, the thieves are trying to steal personal information, Six said.

"In a matter of minutes, thieves can steal credit card numbers and run up huge charges that appear on the consumer's credit card statement later," Six said. "It is important that consumers never give out personal information over the phone, especially if they did not initiate the call."

Six says any call claiming to be a financial institution or other trusted organization asking for personal information should be considered a scam. Legitimate financial institutions will not contact consumers in this way.

Vishing is when scam artists contact consumers on the phone to steal personal information. Phishing is when they use emails to steal personal information.

The following tips will help consumers protect themselves from vishing scams:

1.) If something sounds too good to be true, it probably is. Beware of offers to lower interest rates, cut monthly payments, or other financial incentives.

2.) Take the time to investigate claims. If you receive a call from a business or individual offering to lower your interest rate call the credit card company yourself using the phone number listed on your recent billing statement. Confirm with the company directly whether this offer is legitimate.

3.) Never give out any personal information over the phone or through email without first confirming the caller's identity. If the caller asks you for your credit card company, credit card number, checking account number, social security number, it is probably a scam. Your bank and credit institutions should already have that information.

4.) Don't let anyone rush you into making a decision. Take your time to ask questions and gather information about the service, deal, or product. Ask for written information to be sent to you. Scam artists typically will not take the time to provide this.

5.) Register your home and cell phone numbers on the national Do Not Call List. Call toll-free 1-888-382-1222 (TTY 1-866-290-4236), from the number you wish to register or signup online at www.donotcall.gov.