American Airlines Resumes Operations Following Outage

By: Associated Press
By: Associated Press

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Tuesday, April 16, 2013

American Airlines say a major glitch that forced the company to shut down operations today has been fixed.

The company made the announcement on social media and its website shortly before 5 p.m. A message from the company says the systems were brought back only around 3:30 p.m.

In a statement, the company says there will still be delays and cancellations throughout the remainder of the day. The company says customers affected by the outage have many options available to them.

If customers must travel today and are already at the airport, they can rebook on another airline by visiting an American Airlines agent, by calling other airlines or by going to the other airline's ticket counter with their electronic ticket number.

Customers who are not at the airport yet can rebook through American Airlines reservations or through another carrier and American will honor the fare difference.

Customers who choose not to travel today, will not be charged for reservation changes or can receive a full refund.

American says it sees no indication that Tuesday's outage has any connection to the bombings at the Boston Marathon.

Tuesday, April 16, 2013

American Airlines flights across the country are grounded because of computer problems.

American asked the Federal Aviation Administration to halt its flights until 5 p.m. EDT. Flights on regional affiliate American Eagle heading to Dallas, Chicago or New York's LaGuardia Airport have been stopped until 3:30 p.m. EDT.

Some passengers are stuck on planes while others can't make reservations.

Passengers are using social media to flood the airline with complaints.

American Airlines spokesman Kent Powell said Tuesday that the airline is trying to resolve the issues as quickly as it can.

On Twitter, American is sending out apologies but not offering customers much information about when the problem will be fixed.


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