American, Southwest Say Reservation Systems Failed Briefly

By: Associated Press
By: Associated Press

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Tuesday, September 11, 2012

American Airlines and Southwest Airlines say customers encountered problems booking flights today because of a glitch in their reservations systems. Both airlines say the problem was fixed quickly.

They blamed it on Sabre Holding Corp., which provides reservations-systems technology to airlines.

Sabre confirmed that its customers experienced difficulties "for a short period today." But a spokeswoman says "access has been restored and the system is back on line."

American Airlines says the outage lasted about 45 minutes and was fixed shortly after noon, Eastern time. A spokesman says the outage affected all airlines and travel agencies that use Sabre, which was once part of American but later spun off into a separate company.

Southwest also tweeted that the problem had been fixed. United Airlines, Delta Air Lines and US Airways said they use other technology providers and were not affected by the Sabre outage.


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