Woman can't access tax refund on Green Dot card

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WICHITA, Kan. -- Update: The woman in this story tells KAKE News that after the story aired, Green Dot called to tell her the problem had been fixed. She now has access to her money.

Many people use Green Dot cards like cash. It's like a credit card backed by cash. But one Sedgwick woman can't access the money from her tax return that is loaded on her card.

Megan Ritchie had the IRS transfer her refund to a Green Dot card she picked up at Walmart as she's done the last two years. When she checked online the $4,800 was there. But when she tried to use the card there was a problem. "First I tried to buy a 99 cent pack of gum just to make sure it was working and it didn't work", said Ritchie.

Ritchie thought calling the number on the back of the card would clear things up with Green Dot. "Well they told me that because it was such as large sum of money that was transferred on there that I would have to send them a copy of my social and my I.D", Ritchie said.

Ritchie first faxed her ID. She said Green Dot told her they couldn't find the fax. Then she emailed the information to Green Dot. She was told it might take ten days to investigate. That was two weeks ago. KAKE News was there when she called Green Dot today and she was told the same thing. Ritchie told the Green Dot representative on the phone, "If you're looking at my I-D and my social right now why is it going to take ten days for me to be able to use my money?"

Ritchie is at her wit's end and she's nervous. She was counting on that tax refund. "Well I haven't been able to pay some bills that I was hoping to pay with that tax money", Ritchie said. "I won't ever use it again and I told them that."

Ritchie said she has called the Better Business Bureau and is considering contacting an attorney. KAKE News reached out to Green Dot's media relations department at company headquarters in Pasadena, California for comment. As of news time we have not received a response from the company.

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