July 24, 2009
State regulators have given approval for AT&T Inc. to quit delivering residential phone books in Missouri's two largest cities.
The decision Friday by the Missouri Public Service Commission affects AT&T customers in the St. Louis and Kansas City areas and could be extended later to Springfield.
Customers will still receive paper copies of business and government listings. But to get the residential phone book, they will need to call a toll-free number and ask that it be mailed to them.
The move is intended to save money and paper. AT&T says fewer than 2 percent of customers asked for the paper phone books in pilot projects in Atlanta and Austin, Texas.