UPDATE: Widow gets refund on airline tickets

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Wichita, KAN. -- A Derby widow has received a refund from an airline for tickets she booked before her husband died.

In a story we first told you about last month, 75-year-old Marjory Mellecker tried to get a refund from Allegiant Airlines after her husband suffered a stroke and later died.

Initially, the airline told her they would only give her a voucher for a future trip.

Mellecker now tells KAKE News that Allegiant has refunded $654.


Previous story - March 25, 2014:

A widow's appeal to an airline to refund tickets is not getting any results.

Bill and Marjory Mellecker were married for 57 years. The couple had been planning a trip on Allegiant Airlines for months to see grandchildren in Phoenix. But the February trip never happened.

Bill wasn't in the best of health when the trip was booked so the couple paid an extra $74 for Trip Flex, something they thought was trip insurance.

As it turns out Trip Flex allows you to cancel a reservation within 24 hours of making it or change the date, flight or destination within an hour of departure.

Bill suffered a stroke before the trip and they had to cancel the flight.
He died March 18.

Marjory hoped the company would refund the $791 out of compassion since she notified them of Bill's stroke before the trip. No such luck.

"My husband has passed away and I can't use the tickets," Marjory sobbed. "I just want a cash refund."

The 75-year-old widow was offered a voucher for a future trip. But Marjory said she won't be flying anywhere. She tried calling Allegiant, and sat on hold for an hour on their reservation line.

Finally, she was told her request for a refund would be considered and someone would get back to her in four to six weeks. She was told that on January 31 and has heard nothing more from the company.

"I'm distraught because they treat you like you're nobody", she said.

KAKE news tried to reach Allegiant for comment. We waited 30 minutes on hold on the reservation line. We did reach corporate headquarters in Las Vegas, but when we asked to talk to someone in media relations, public relations or a corporate officer, the person who answered said, "I cannot connect you with anyone other than reservations".

We did find another corporate number and left a voicemail but did not get a call back. Meanwhile Marjory Mellecker is still waiting for a refund. A refund the widow may never receive.


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