The Kansas Corporation Commission reminds Kansans that the cold weather rule goes into effect Thursday and remains in effect through March 31.
The rule helps to ensure that Kansans can be warm in their home this winter, says KCC Chairman Mark Sievers.
“Consumers are encouraged to take steps to prepare for colder temperatures this winter,” Sievers said. “Make sure heating equipment is in good working order, set your thermostat at a reasonable level, weather strip and caulk windows and doorways – doing these things can cut down on heating costs.”
The cold weather rule prohibits utility companies from disconnecting a customer's natural gas or electric service during periods of extreme cold. The rule requires utility companies to offer a 12-month payment plan to allow consumers to maintain or re-establish utility service.
- Utility companies may not initiate disconnection until temperatures are forecast to be above 35 degrees for the next 48 hours.
- Utility companies must contact the customer by phone or in-person 24 hours before disconnecting service.
- Utility companies are prohibited from disconnecting a customer's service when temperatures are forecast to be at or below 35 degrees over the next 24 hours.
Any residential customer with a past due balance will qualify for payment arrangements under the rule. However, it is the customer's responsibility to contact the gas or electric company to make those arrangements.
For more information, visit the KCC website by following the link below.