Ferrellgas customers say propane delivery held up by backlog

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SEDGWICK, Kan. -- Two small space heaters are all Sedgwick's Jennifer Holman now can rely upon to heat her home as the temperature remains below freezing outside.

"Right now, I think it's 56 degrees in the house, so they are providing some heat," Holman said. "It just very upsetting when you've paid most of your paycheck to have heat and you have no heat."

Holman says she, her husband, and their two daughters have been told they're unable to get propane in the next few days because of Ferrellgas' backlog in deliveries due to high demand during the winter season.

Holman says she noticed this past week she was getting low on her propane. She says the tank was at about 20 percent. So, she says, she called Friday to order more propane, paying about $800.

But she says, she made a discovery Saturday: the supply had dwindled faster than she and her family had expected. She called the emergency line to try and speed up her delivery. But she says after waiting an hour on hold, she was told it'd be days before her family could get the service.

"We found out we are in an area that they won't expedite deliveries because of their backlog," Holman said. "So, we are looking at the soonest we will have propane is Friday, the third (of January)."

She says that means she is out of luck when it comes to the many important things the propane powers in her home.

"Our propane takes care of our heat, our stove for cooking, and our hot water," Holman said.

Several other customers have contacted KAKE News or written on the company's Facebook page seeking help. In those messages, the customers also reference being told they would have to wait days before a propane delivery because of a backlog.

KAKE News reached out to the company Sunday. Company spokesman Scott Brockelmeyer emailed a statement.

"Our employees are working extremely hard to serve all of our customers during this busy winter heating season. We'll continue to do so, reacting quickly to those who inform us the amount of propane in their tank is low," Brockelmeyer wrote. "We continue to ask our customers who choose to monitor the amount of propane in their tank and contact us when they are in need of a delivery, to do so when their tank percentage reaches 30 percent."

For now, customers like Jenifer Holman say they can only hope a delivery is made ahead of schedule.

"We can't stay here (at home)," Holman said. "It's very frustrating when you can't really live in your home."

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