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Customers react to Fidelity Bank outage

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WICHITA, Kan. -- For the past two days, technical teams at Fidelity Bank have reportedly been working around the clock, trying to fix what the company is calling an "isolated hardware problem."

While deposits and withdrawals have been able to be made in offline mode, the telephone, mobile banking and online services have been down, creating some concern among customers.

"If you don't see your money in there, it makes you very concerned," said Fidelity Bank customer Johnny Vasquez. "I don't want any of my bills to bounce, and that's very concerning to me."

"It's frustrating because I can't get my balance, I don't know what it is," said Richard Koziarz. "Even though I keep a record, I still need to know what's in the bank."

The company says all transactions made during the outage have been processed. The most recent update on Fidelity Bank's website shows all operations are expected to return to normal by 2 p.m. Thursday. The bank emphasizes there was no breach of the system, but some are still uneasy.

"Because, you know, we just had all that stuff with Target and everything," Koziarz said. "So what's going on here, is somebody hacking into their systems?"

The bank says they are making progress on getting the problem fixed, but those who have questions or concerns can call customer service at 316-265-2261 for more information.


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