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AT&T Call Center Cutting Jobs Save Email Print
Posted: 4:46 PM May 8, 2008
Last Updated: 6:27 PM May 8, 2008
Reporter: Wichita Business Journal
Email Address: news@kake.com

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An AT&T Inc. call center will be leaving Wichita by the end of summer, leaving as many as 78 full-time employees to ponder whether to move with the company or find new jobs.

Jerry Lawrence, a corporate spokesman for AT&T, says there will be new call centers in Houston and North Hollywood, Calif. The Wichita call center will be closed by August. Some current employees will have an opportunity to move with the company, Lawrence says, should they qualify.

Lawrence confirmed that 76 to 78 Wichita employees will be affected. He denied it was a layoff.

"We don't use that word," Lawrence said. "We're just playing out the collective-bargaining agreement with the union. There's a distinction."

For years, the company has had a service call center in Wichita along with other administrative functions. The company's Wichita office is at 154 N. Broadway.

San Antonio-based AT&T in April said it would lay off 4,650 employees nationwide, or about 1.5 percent of its 300,000-person workforce. The company said the cuts would help it operate more efficiently and primarily would be in management jobs, streamlining its operations in non-customer-facing areas.

AT&T had 709 full-time Wichita employees in early 2007, according to the Wichita Business Journal Book of Lists. That was down from about 800 in late 2005 when the firm purchased SBC Communications Inc.

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Posted by: JAWS Location: NCK on May 9, 2008 at 03:25 PM
don't you ppl have better things to do than complain on here-- if you had as much stuff to report on as the news stations do and try and please everyone, you would make mistakes too... I don't know why you would be worrying about whether or not you had a job after reading this article, that's dumb... you shoulda already known or not. Lay off on the news people, b/c if it weren't for them you wouldn't have things like this to complain about or get information from!!!

Posted by: at&t Employee Location: Wichita on May 9, 2008 at 11:52 AM
Like they have said below, this is VERY misleading, there SHOULD be a correction. Our repair ofice is closing which has been known for quite some time. Customer Service is growing. AND at&t was BOUGHT by SBC not the other way around. Please get your facts FULLY straight before reporting them.

Posted by: feeling unapprecciated on May 9, 2008 at 01:22 AM
The repair department is closing, which I work in. And it will be late October. In case anyone really cares.

Posted by: Anonymous on May 8, 2008 at 10:57 PM
what department is it, can we have the WHOLE story?

Posted by: Timothy Location: Wichita,KS on May 8, 2008 at 10:50 PM
The article might be misleading but the building speaks for itself. Many jobs have left and many floors remain empty. its just a matter of time. I have worked there for many years and seen it all. The end is near the new jobs are in UVERSE and High Speed and none are in Wichita or projected to be in wichita...I hope the city of wichita wakes up and starts fighting for jobs to stay. The jobs are very well paying.

Posted by: Anonymous on May 8, 2008 at 10:48 PM
ok so what department is closing than? because last i heard we were hiring-its in the newspaper and online. so if you are going to do a story than get all facts right and in there so everyone else is not stressing alot their jobs!

Posted by: Anonymous on May 8, 2008 at 10:18 PM
I work at the call center and have every one calling me to ask what am i going to do now............Is it the whole call center or what?

Posted by: Nate Location: Wichita on May 8, 2008 at 07:44 PM
Really guys how many times does it have to be said that att was purchased by SBC. And the call center is NOT CLOSING! its a department in the center. I have worked i another department for years and if the entire call center was closing a heck of a lot more than the 78 people would be affected by it. I can't believe that a news company would make such large mistakes in their reporting, but then again they are news stations.

Posted by: Joshua Location: Jerome on May 8, 2008 at 06:17 PM
I want to clarify that the entire call center is not closing, just a small department. I am an AT&T new hire and this article scared me enough to call the call center myself and confirm. This article is extremely misleading. If the entire call center was closing, there would be more than 78 jobs lost.

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