Driver's License Stations Down A Second Day

By: KAKE News Email
By: KAKE News Email

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UPDATE: Wednesday, 4, 2012

Driver's license exam stations throughout Kansas remain unable to renew or issue new driver's licenses and identification cards Wednesday as vendor technicians continue repairs on a malfunctioning server.

The 8-year-old server, which is due to be replaced, malfunctioned over the weekend. Vehicle titles and registration services remain unaffected.

"Resuming issuing driver's licenses and identification cards is our top priority. This is a great inconvenience for many Kansans and we and our vendor are focused on ensuring there are not problems in the future," said Director of Vehicles Donna Shelite.

While the exam stations cannot issue license or ID cards, they will grant 15 day extensions to people whose licenses or ID cards expired or are set to expire Saturday through Friday.

An update will be provided this afternoon.

Update: Tuesday, April 3, 2012

A spokesperson for the Kansas Department of Revenues said the server problem is not resolved.

"Driver's license stations will not be able to issue or renew driver's licenses or identification cards tomorrow. We don't have a time for when the system will be back up," said Jeannine Koranda.

Exam stations will continue to give 15 day extensions to those whose driver's licenses expired today or will expire tomorrow.

The outage affects driver's license exam stations run by the state and those in various county treasurers' offices. The titles and registration system is unaffected.

"The server problem was with an eight-year-old server, it is part of what we will be switching off of. The vendor is also involved with the modernization project. We are working with the vendor to repair the server but they have to reload all the information back on to it," said Koranda.

The vendor is still working on correcting the server issue and will continue to do so until the problem is resolved.

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Tuesday, April 3, 2012

A vendor server has forced the Kansas driver's license system to shut down.

Donna Shelite, Division of Vehicles Director, said officials are working with the vendor to fix the problem.

"We recognize this is a great inconvenience for Kansans trying to get a new driver's license or renew an old one," Shelite said.

The outage affects driver's license exam stations run by the state and those in various county treasurers' offices. The titles and registration system is unaffected.

A replacement part for the problem server has been ordered and the Kansas Department of Revenue hopes to have the system back online this afternoon.

The division is in the midst of a $40 million upgrade of its computers.


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