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Wichita Woman Says Charges For Video Late Fees A Nightmare

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Monday, January 24, 2011

A local woman says she is living a nightmare. She is one of a growing number of Americans getting letters saying they owe money to the bankrupt Hollywood Video store chain.

Karen Stiner was stunned when she got a letter from an Oklahoma-based collection agency called National Credit Solutions.

"It was a shocker," Stiner said.

The letter doesn't spell out what video was, or is late. Stiner doesn't dispute she used to rent from the Hollywood Video store in her neighborhood. She's since found out some are getting bad marks on their credit rating because of the letters.

"Sending me notice from Hollywood Video of unpaid late fees that Hollywood Video is trying to collect of almost $100. Actually, $97.94," Stiner said.

The letter doesn't spell out what video was, or is late. Stiner doesn't dispute she used to rent from the Hollywood Video store in her neighborhood. She's since found out some are getting bad marks on their credit rating because of the letters.

"I don't owe this money. I don't know what they're talking about and the more I looked into it the more I'm finding out there are a lot of people who are having these problems," Stiner said.

Brett Evans, President of the National Credit Solutions collection agency involved told KAKE News, "We understand and we've been told by Hollywood Video that they had called the consumers, and sent them letters as well letting them know that they were late."

The letter states consumers have 30 days to dispute the account and to ask for validation of the charges, which would include the listing of the transactions. "They do have a right to dispute," Evans said.

Stiner says she will be disputing the bill and seeking validation of it.
When disputing the bill, the collection agency recommends you do so in writing so that there is a record of it.


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