New System Causing Long Lines At DMV

By: Lily Wu - Email
By: Lily Wu - Email

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Friday, September 9, 2011

People say they expect to wait to get a license but they were not happy about the longer than usual wait times at the Department of Motor Vehicles in Wichita.

"I'm so angry about the whole thing, not only for myself but for the other people that I see here waiting and waiting," said Emily Dukes, who waited for 2.5 hours to renew her license.

People were being forced to wait longer than usual, after the Wichita office switched to a new photo-first system to get a drivers license.

"I'm losing money. I can't be at the salon if I'm here and I need to be at the salon. I had no idea it was going to take this long," said William Wilson, who waited 3.5 hours to renew his license.

The Kansas Department of Revenue said the new system is supposed to speed up the process and help prevent identity theft.

"It's one step that we're taking to ensure that the person pictured on a Kansas drivers license is the person whose name is listed on that drivers license," said Jeannine Koranda, spokesperson for the Kansas Department of Revenue.

But instead, the learning curve for the new technology is temporarily slowing down the process. Officials said things should improve as staff becomes more familiar with the system.

"Right now we've switched to the new technology in the office. It is causing a temporary slow down but we're sorry for the inconvenience for people and we do apologize. That should improve as time goes on," said Koranda.

Officials recommend arriving early in the morning to avoid lines. They also said Tuesdays and Fridays are their busiest days. Shorter lines can be expected on Wednesdays and Thursdays, between 7 and 10 a.m.

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