Taking The 'Speed' Out Of Speedy Checkout
Taking The 'Speed' Out Of Speedy CheckoutKAKE Blog Listing
Taking The 'Speed' Out Of Speedy Checkout
Topic Author: Jeff Herndon
Posted: 2:40 PM Oct 28, 2011
Replies Posted: 6 comments
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I love Wal-Mart. Great store. But I do have a suggestion. Please remove the word "Quick" and "Speedy" from the "less items" check out signs. It's not speedy or quick. It's simply a "less items" line. We all know why the line is anything but "quick." It just makes good business sense to put the faster checkers in the lines where people have the most items. Likewise, it makes sense to put the slower, lethargic checkers in the "less items" line. That doesn't make it quick or speedy. It makes it painful. Standing in a line three people deep holding a pack of gum and a RedBull watching the checker slowly, methodically scan a bag of diapers and some lunch meat while striking up a friendly conversation with the customer about the weather as the patron breaks out a coin purse and checkbook while requesting a book of stamps. Don't act like this hasn't happened to you. It has. When I'm in a hurry, I usually gravitate signs that says "quick" or "speedy." I expect that if the sign suggest "quick", then that's what I would get. Not true. I'm not suggesting changing out checkers. I'm a big fan of friendly conversations, and I still buy stamps. I'm simply asking Wal-Mart to stop the false advertising and remove the words "quick" and "speedy" from it's fewer items line. Just call it the "fewer items line." If a sign suggesting the line is fast were removed, then I would be OK waiting for the checker to snail slither a bag of chips or diet Mountain Dew across the scanner. I would be OK if the checker and the customer have a long conversation about the high price of gas. Just don't tease me with the empty promise of a fast checkout line.

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  • by Mary Location: KS on Nov 2, 2011 at 01:27 PM
    Maybe if you want just a pack of gum and a Red Bull you should go to Kwik Shop. You get your Dillons fuel points and your fuel there well.
  • by Becca Location: Wichita on Oct 28, 2011 at 05:51 PM
    The Dillons I work at puts the slower checkers in the bigger lines. I am one of the speedier checkers so when the "slower" checkers work I am put on the express. We are all about speed at Dillons.
  • by Teri Location: Wichita on Oct 28, 2011 at 03:32 PM
    Amen! You must have had the same checker I did!! She was much more interested in what the lady who had her basket piled high was buying, as they discussed each item!
  • by tracey Location: salina, Kansas on Oct 28, 2011 at 03:31 PM
    I love Wally World, but the lines has to be faster not speedy at all. They do not pay theirs employees enough so i do not blaming them at all for working so slow. I love Dillions!
  • by Mom of 3 Location: Oxford on Oct 28, 2011 at 03:30 PM
    Totally agree!! They also need to have more than the cig. reg. open after 10pm. I am a busy mom and sometimes late at night is the only chance I get to go do grocery shopping and the last thing I want to do at 1030pm is stand in a line 30 min. long!!!
  • by Anonymous on Oct 28, 2011 at 03:08 PM
    Well said!!!
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