I recently purchased a car. The car came with a SiriusXM 90 day FREE trial. It's free, so I took it. A week after receiving the FREE trial, my cell phone started to ring. I was getting calls from SiriusXM. I didn't answer the calls for the first week, and they didn't leave any messages. After two weeks of avoiding the calls, I started to think that perhaps something was wrong. Why would SiriusXM be calling me so often just 2 weeks into the FREE trial? I decided to answer the next call.
A nice young man on the other end of the call asked me if I was enjoying my FREE trial. I told him yes. He asked me if I wanted to get a special 'discounted' rate of $188 dollars for an annual subscription. I told him I didn't know if I wanted the service, and that I would decide after the FREE trial. He agreed, and said that if I would just give him my credit card #, he could lock me in to that SPECIAL $188 dollar discount rate. If not, the price may go up. He said that if I decided not to keep the service, my card would not be charged. Now, I have always preached to NEVER give your credit card # over the phone, and NEVER pay for something that requires you to call and cancel to avoid the 'ol automatic renewal scam. But, because I 'trusted' the guy from SiriusXM, I caved and gave him my #. Plus, at this point, I was starting to like SiriusXM.
The VERY NEXT DAY .. you guessed it .. My card was hit with a $188 dollar charge. So, my FREE TRIAL just became a 15 month subscription to SiriusXM. There goes the FREE part of the 'trial.'
So, I called SiriusXM and explained what had happened. I was transferred 3 times. Each time I had to repeat the story. I was told that there was a 'glitch', and that the customer service representative I had spoken with a few weeks ago hit the 'charge' button, and not the 'hold' button. It sounds so ridiculous now, but for some reason, I bought it just like I bought a FREE trial.
I was told that my $188 dollars would be refunded and that my FREE trial would be canceled. I was also told that 'notes' about my account and the refund were being made in the 'computer.' I asked if I would need to call back. I was told no, and that the refund credit would happen in 5 to 7 business days.
15 days later, I noticed that the charge was still on my card. So, I called back. I again told my story 3 times to 3 different. (Guess what? There were no such notes in the 'computer.')
This time, after 30 minutes, I was told that the previous customer service representative for SiriusXM made a mistake. I was told that indeed my $188 dollars would be refunded, but it could not be processed until my FREE trial was over. The FREE trial was set to expire on May 25th. I was told that 5 to 7 business days after May 25th, I would receive the $188 dollar refund.
45 days later (May 29th) I drove my car. I was shocked to hear SiriusXM still blasting through the speakers.
So, for the third time in 2 1/2 months, I called back. I told my story to 3 different people. It was so easy now. I had been telling the same story to 9 different people at SiriusXM. I just wanted my $188 dollars back.
This time, I was told that there was a 'glitch' in the system, and that I was 'accidentally' signed up for a ONE YEAR subscription! Wow. I called 3 times. Each time relaying my disgust with SiriusXM, and each time demanding a refund. After all of that, they signed my up for a year. That's called DROPPING THE BALL.
30 minutes later, I was told that my service would be canceled and that I would receive my refund in ... yep ... 5 to 7 business days. I'm sure I'll be calling back next month.
BTW, they asked if I would like to receive 2 months free for the 'inconvenience.' I laughed a little. I told them no thanks. To be honest, I almost gave up and kept the service. This was never about $188 dollars, it was about right and wrong. I didn't want 'wrong' to win this time. Funny how if SiriusXM had just waited to charge me $188 dollars at the end of my FREE trial, I would have kept the service. But they continued to deceive me and make 'mistakes' and 'computer glitches' .. It cost them a customer.